Driverless Innovation in Perth

Driverless transport is coming sooner than we think.   Recently, articles about driverless transport being tried and tested in countries across the world continually appear.   Earlier this year Dominos’ unveiled its robot delivery boy, which will use footpaths to deliver pizza and accept payments from customers, with development in Brisbane expected to begin later … Continued

Love Lost: Breaking Up With Your ICT Provider

Over the past few years, our team has helped clients that wish to leave their existing ICT provider. The most common basis of this decision is either outgrowing the provider, or dissatisfaction because the provider that has not fulfilled the promises in their agreement. Regardless of the reason, there are a few things you can … Continued

Confluence Festival in Perth

Pictured above at the media release for Borderless Gandhi and Confluence Festival, from the left: Director General Duncan Ord OAM, the Department of Culture and Arts; Executive Director Rebecca Ball, Office of Multicultural Interests; Mr. Amit Kumar Mishra, Consul General of India in Perth; Mr. Navdeep Suri, High Commissioner of India to Australia; Hon. Dr. … Continued

National Disability Insurance Scheme: An Overview

The National Disability Insurance Scheme (NDIS) is a funding approach for people with disability to receive support. Under the NDIS, individuals with a disability have individualised funding plans based on the services they require. The individual then has the choice to decide which service provider they will use to obtain that service.   The NDIS … Continued

Change Management

Change management is needed not only when new software is introduced, but also when new business processes are implemented.   Increase urgency   People need inspiration to change. The objectives of the project should be shared with the employees. This shouldn’t just be a stock standard statement, but should come from department leaders that can … Continued

ACS Enterprise Architect Presentation

For a copy of the complete presentation on the human factors of enterprise architecture, click the following link: Human element of Enterprise architect in SME.

Common Barriers to Effective Change Management

1.       Communication failure   Communication failure occurs when employees are not aware that change is occurring or about to occur. It may be that management has decided to undertake a project, but not told the people that use the software that it will change. As a result, when they are asked to change they have … Continued

Change Management

Change management is needed not only when new software is introduced, but also when new business processes are implemented.   Increase urgency   People need inspiration to change. The objectives of the project should be shared with the employees. This shouldn’t just be a stock standard statement, but should come from department leaders that can … Continued

Navigating Competing Interests

After expectations have been identified, they need to be recorded and competing interests identified.   1.       Facilitate conflict resolution   You may become a mediator in the conflict resolution process. This involves talking to both sides to find out what they want and why – this is important because they may want something that could … Continued

Expectation Management Techniques

Expectation management aims to alter another individuals expectations about the project. Some tools to alter expectations include:   1.       Education This covers system capabilities and limitations, staff (e.g. developer) capabilities, and project rollout information (stages, speed, etc.).   2.       Framing Everything is about perspective. The way information is phrased changes the reaction to it. An … Continued

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