CASE STUDY

WA Council of State School Organisations

Technology-driven improvements in operational efficiency

Illuminance Solutions

WA Council of State School Organisation Incorporated (WACSSO) had identified a number of operational and procedural issues arising from legacy technology.

Illuminance Solutions worked with WACSSO to design and implement a solution to these issues using Microsoft Dynamics 365.

A phased approach to implementation was recommended, to ensure alignment with existing procedures and to optimise the adoption of the system by staff members. In the first phase, improvements were made to processes related to stakeholder contact, communication, issue resolution, and membership management.

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