1. Communication failure
Communication failure occurs when employees are not aware that change is occurring or about to occur. It may be that management has decided to undertake a project, but not told the people that use the software that it will change. As a result, when they are asked to change they have not prepared themselves for it.
Solution: Tell employees ahead of time. When the project first begins, let employees know that a system change will occur. When each stage of the cycle is reached, inform employees.
2. Overlooked employees
This is closely related to communication failure. Often, employees lower down the chain of command are not informed that change will happen. However, these are the people that use the system and will be expected to embrace change.
Solution: Inform the entire company that change will happen. Not all people need regular updates, however informing them when each phase of the project cycle has been completed and what will occur in the next stage will help them prepare for change.
3. ‘This is how we do it’ attitude
An attitude that suggests employees should change simply because management says so will result in unhappy system users.
Solution: Explain to employees why change is occurring. Make it relevant to them.
4. Misery loves company
One person that is strongly against the change will be vocal, and will influence others to dislike change too.
Solution: Speak to the individual one-on-one. If you think someone may be a problem ahead of time, speak to them before the company-wide announcement.