Microsoft Dynamics 365

Win new customers through teamwork

Connect sellers with customers through their preferred communication channels with Microsoft Teams and Dynamics 365 Sales.

Accelerate revenue with AI

Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.

Predict and manage pipelines with confidence

Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.

Improve customer calls through feedback

Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.

Engage customers in real time

Design, predict, and deliver content through the right channels in the moment of interaction for personalised customer journeys.

Win customers and earn loyalty faster

Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.

Personalise customer experiences with AI

Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.

Build customer trust with a unified, adaptable platform

Use built-in features to help with compliance requirements and protect customer data. Easily customise and connect with tools you already use.

CUSTOMER SERVICE

Earn customers for life

Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalised experiences.

Provide self-service support

Automate self-service with virtual agents and rich knowledge base portals.

Tailor customer engagements

Personalise customer interactions using connected experiences.

Elevate agent effectiveness

Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.

Optimise service operations

Use AI-driven insights and analytics to improve agent and customer experiences.

Deliver proactive service with IoT

Detect and correct problems before your customers even notice with embedded Internet of Things (IoT) signals and alerts.

FIELD SERVICE

Deliver exceptional service

Move from reactive to proactive to predictive service using data insights and connected experiences.

Tailor customer engagements

Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.

Elevate employee effectiveness

Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.

Optimise service operations

Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.

Finance

Maximise financial visibility and profitability

Enhance your financial decision making

Assess your business health and improve financial controls to drive agility and growth using financial reporting, embedded analytics, and AI-driven insights.

Unify and automate your business processes

Integrate financials into core processes and automate tasks to boost productivity, support evolving business models, and maximise financial performance.

Have a strategic impact and reduce costs

Minimise costs and optimise spending across business geographies with process automation, budget control, and financial planning and analysis.

Decrease global financial complexity and risk

Use the guided, rules-based chart of accounts and no-code configuration service to simplify regulatory reporting, electronic invoicing, and global payments.

Business Central

Run your entire business with a single solution

Increase financial visibility

Accelerate financial close, chart financial performance in real time, and improve forecast accuracy while maintaining compliance and security.

Optimise your supply chain

Maximise profitability with an end-to-end view across operations, purchasing, manufacturing, stock, and warehouse management.

Boost sales and improve service

Manage the sales process from start to finish within Outlook and deliver exceptional service with a connected view of customers and service operations.

Deliver projects on time and under budget

Plan and monitor your projects with real-time metrics on resources, profitability, tasks, and progress.

Supply Chain Management

Build a resilient supply chain

Ensure business continuity with agile distribution and manufacturing processes in the cloud and at the edge.

Accelerate time to market and resolve product quality issues

Accelerate innovation and respond quickly to quality issues, changing specifications, and obsolete parts to ensure compliance and mitigate delays.

Innovate with intelligent manufacturing operations

Build agile manufacturing processes at the edge with IoT, mixed reality, and AI, and work with any manufacturing execution system (MES).

Gain planning agility to fulfil customer demand

Predict demand using AI and deliver products on time with priority-based supply planning in near-real time, eliminating stockouts and overstocking.

Maximise asset uptime and longevity

Reduce equipment downtime, improve overall equipment effectiveness (OEE), and maximise longevity by performing proactive maintenance.

Optimise stock and logistics

Improve delivery by using advanced analytics to optimise and automate stock, warehousing, fulfillment, material sourcing, and supply chain.

Business Central

Connect operations across your small or medium-sized business

Ensure business continuity with a cloud solution that connects sales, service, finance, and operations teams to help them adapt faster and deliver results.

Move to cloud faster, with confidence

Adopt new business models faster with flexible deployment, reliability, security, and an adaptable solution that grows with you.

Boost sales and improve customer service

Take better care of customers by managing the entire sales process from within Microsoft Outlook, and deliver better outcomes with connected service operations.

Unlock productivity and business insights

Connect people, processes, and insights to make better decisions faster with embedded guidance, dashboards, and interoperability with Microsoft 365 and Microsoft Teams.

Finish projects on time and under budget

Ensure successful project execution and profitability with planning, resourcing, tracking, costing, billing, accounting, and real-time intelligence.

Increase financial visibility and performance

Accelerate financial close, improve forecasting, and get real-time performance metrics while fostering compliance and security across subsidiaries.

Optimise stock and supply chain management

Deliver products on time and adapt to changing business models with visibility across purchasing, manufacturing, stock, and warehouses.

Engage across traditional and emerging channels

Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.

Build loyalty and exceed expectations

See a comprehensive view of your customers or partners on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships.

Get everything to build and run digital commerce

Grow your business with a unified digital commerce solution that scales to meet your needs across business and consumer sales.

Enable AI-driven intelligent commerce

Infuse intelligence across your sales operations with AI capabilities that improve customer and partner experience, drive greater ROI, and optimise business practices.

Modernise retail store and streamline operations

Create personalised and friction-free retail commerce experiences through user-friendly applications powered by robust back-office operations.

Transform employee experiences

Empower employees to get the information they need—on their own—through easy-to-use self-service HR tools and Microsoft Teams.

Optimise your HR programmes

Simplify and optimise benefits, compensation, leave and absence, certifications and training, and compliance programmes.

Increase organisational agility

Take action and adapt to changes faster with a scalable HR solution that grows with you and can easily connect with existing and partner systems.

Discover workforce insights

Drive better decisions by centralising your workforce data and using embedded analytics to uncover valuable insights.