Microsoft Dynamics 365

Enable smarter selling with contextual AI

Focus on the right customers, build trusted relationships, and take swift action using AI-driven guidance to optimise buying experiences.

Improve coaching and sales performance

Effectively coach sellers using data-driven feedback, make decisions based on real-time data and emerging trends, and drive revenue with pipeline analysis, deal insights, and relationship analytics.

Empower sellers to build relationships

Keep the focus on relationships using unified solutions and data across LinkedIn Sales Navigator, Dynamics 35 Sales and Office 365.

Increase sales profitable with advanced insights

Identify and replicate successful sales calls using conversation intelligence, and help sales teams sell smarter with contextual AI-driven insights.

Boost sales productivity with seamless tools

Free up more time for engagement using familiar and cohesive tools and intelligent automation to streamline the sales process.

Innovate with sales solutions built to evolve

Drive digital transformation with adaptable and scalable sales solutions that are easy to tailor, extend and connect to other applications and services you already use.

Align sales and marketing

Create seamless customer experiences through marketing automation, shared data and business processes connected to Dynamics 365 Sales to increase lead generation and productively nurture leads.

Make informed decisions

Improve automated marketing performance with Ai-driven insights, lead scoring and custom dashboards, plus gain a 360-degree view of customers through integration with Dynamics 365 Customer Insights.

Grow with an adaptable platform

Personalise and extend the capabilities of Marketing by easily connecting it with the apps and services you already use. Built-in privacy features help you comply with GDPR regulations and accessibility guidelines.

CUSTOMER SERVICE

Earn customers for life

Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalised experiences.

Personalise service

Deliver the tailored service customers expect across channels with AI-enabled experiences and insights to proactively resolve problems and ensure peace of mind.

Empower teams

Give your teams the right tools to intelligently handle routine requests and resolve more complex issues.

Unify technology

Simplify agent and customer experiences through one complete source of customer data using a single, extensible platform.

FIELD SERVICE

Resolve service issues for the first time, every time

Deliver exceptional customer experiences using Dynamics 365 Field Service to dispatch the right resource at the right time to the right place—with all the tools to succeed the first time.

Deliver service proactively

Predict, detect, and resolve field service issues before your customers even know there’s a problem, ensuring consistent and dependable operations.

Schedule resources intelligently

Dispatch technicians when and where they’re needed most, delivering exceptional on-site customer experiences while optimising your resources and costs.

Ensure a first-time fix

Give your technicians the time, tools, and information they need to resolve problems the first time, building customer trust and loyalty.

Finance

Automate and modernise your global financial operations with Dynamics 365 Finance. Monitor performance in real time, predict future outcomes, and make data-driven decisions to drive business growth.

Drive strategic financial decisions with AI

Assess the health of your business, improve financial controls, optimise cash flow, and make strategic decisions faster to drive growth by using real-time, unified global financial reporting, embedded analytics, and predictive insights.

Unify and automate your financial processes

Enable smarter, faster actions and decisions with role-based workspaces that provide embedded Power BI interactive data visualisation, giving them high-level view of key business metrics and the ability to drill-down into the transactions to monitor the health of your business and improve performance. Automate and prioritise tasks to save time, reduce errors, and get more done with integrated tools and applications you’re familiar with, such as Microsoft 365 (prev. known as Office 365.)

Reduce operational expenses

Minimise costs and optimise spending across business geographies with process automation, budget control, and financial planning and analysis.

Decrease global financial complexity and risk

Quickly adapt to changing local and global financial requirements with a flexible, guided, rules-based chart of accounts and dimensions that enable you to easily and accurately manage your financial operations. Manage frequently changing regulatory requirements with a no-code configuration service that simplifies regulatory and tax reports, e-invoicing, and payments.

Business Central

Run your entire business with a single solution

Increase financial visibility

Accelerate financial close, chart financial performance in real time, and improve forecast accuracy while maintaining compliance and security.

Optimise your supply chain

Maximise profitability with an end-to-end view across operations, purchasing, manufacturing, stock, and warehouse management.

Boost sales and improve service

Manage the sales process from start to finish within Outlook and deliver exceptional service with a connected view of customers and service operations.

Deliver projects on time and under budget

Plan and monitor your projects with real-time metrics on resources, profitability, tasks, and progress.

Supply Chain Management

Build an agile, connected and resilient supply chain with Dynamics 365 Supply Chain Management. Streamline planning, production, stock, warehouse, and transportation to maximise operational efficiency, product quality, and profitability using predictive insights from AI and the Internet of Things (IoT).

Innovate with intelligent manufacturing operations

Drive automation and reduce downtime using IoT and mixed reality across any type of manufacturing process—discrete, lean, process, and mixed-mode. Perform production planning in real time with the Planning optimisation add-in.

Maximise the life of your assets

Extend the life and performance of your equipment. Use IoT and mixed reality to plan, predict, and proactively perform asset maintenance with the Asset Management add-in.

Modernise warehouse management

Avoid running out of stock or overstocking through machine learning – enhanced guidance that recommends more effective stock management. Accelerate inbound and outbound processes such as put-away and pick-pack-ship using embedded Microsoft Power BI analytics.

Automate and streamline your supply chain

Enhance delivery of your products and services by using predictive analytics to optimise planning and improve the fulfilment, material sourcing, and logistics of your supply chain.

Optimise production performance

Identify potential machine issues before they occur, prevent downtime, and increase product quality and yield using IoT. Improve workforce performance with interactive learning solutions using mixed reality.

Business Central

Run your entire business with a single solution

Increase financial visibility

Accelerate financial close, chart financial performance in real time, and improve forecast accuracy while maintaining compliance and security.

Optimise your supply chain

Maximise profitability with an end-to-end view across operations, purchasing, manufacturing, stock, and warehouse management.

Boost sales and improve service

Manage the sales process from start to finish within Outlook and deliver exceptional service with a connected view of customers and service operations.

Deliver projects on time and under budget

Plan and monitor your projects with real-time metrics on resources, profitability, tasks, and progress.

Engage customers across channels

Give your customers the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.

Streamline and optimise your retail operations

Create personalised, friction-free commerce experiences and integrated, optimised back-office operations through ingrained and pervasive AI and machine learning.

Build loyalty and exceed expectations

See a comprehensive view of each customer on a unified commerce platform, respond to their needs at every level of engagement, and foster lasting relationships through intelligent tools that strengthen your brand.

Get the flexibility and security you need

Meet your operational requirements with flexible deployment options along with a configurable and scalable platform that adheres to global compliance and security standards.

Get everything to build and run digital commerce

Grow your business with an end-to-end commerce solution that scales to your needs across both traditional e-commerce and emerging channels.

Transform employee experiences

Help employees get the information they need—all on their own—through easy-to-use self-service HR tools.

Optimise your HR programmes

Simplify and optimise benefits, compensation, leave and absence, certifications and training, and compliance programmes.

Increase organisational

Be ready to adapt with a secure and scalable HR solution that’s easy to tailor, extend, and connect to your existing systems.

Discover workforce insights

Drive better decisions by centralising your workforce data and using embedded analytics to uncover valuable insights.