PRODUCTS

Microsoft Dynamics 365

Achieve amazing results with applications that seamlessly work together for a comprehensive solution
that runs your entire business. Unify your data, get predictive insights and much more.

Agility Without Limits

Adapt and innovate with a hyperconnected business—give everyone the insights and freedom to thrive by connecting your data, processes, and teams with intelligent business applications.

Microsoft Dynamics capabilities illustration

Microsoft Dynamics 365 is a set of intelligent applications that helps you run your entire business and deliver greater results through predictive, AI – driven insights. It is the essential business solution for busy professionals who need to engage with customers while staying productive at work and on the go. Arrive prepared for every appointment and update notes, tasks, and attachments – along with relevant service and sales records – while the details are still fresh.

Innovate Everywhere With Intelligent Business Applications

Choose one, some, or all. Dynamics 365 applications work seamlessly together for a comprehensive solution that runs your entire business—including sales, marketing, service, operations, and commerce. You’ll get a 360-degree view of your organisation to uncover the real-time insights that bring better results.

CLOSE MORE DEALS

with Dynamics 365 Sales

Insights-based sales acceleration.
Connect sales teams to customers through the channel the customers prefer through Individualised selling at scale.

Win new customers through teamwork

Connect sellers with customers through their preferred communication channels with Microsoft Teams and Dynamics 365 Sales.

Accelerate revenue with AI

Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.

Predict and manage pipelines with confidence

Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.

Improve customer calls through feedback

Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.

INCREASE CUSTOMER DEMAND. ELEVATE CUSTOMER EXPERIENCES

with Dynamics 365 Marketing

Orchestrate personalised journeys across all touchpoints to strengthen relationships and earn loyalty.

Engage customers in real time

Design, predict, and deliver content through the right channels in the moment of interaction for personalised customer journeys.

Win customers and earn loyalty faster

Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.

Personalise customer experiences with AI

Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.

Build customer trust with a unified, adaptable platform

Use built-in features to help with compliance requirements and protect customer data. Easily customise and connect with tools you already use.

EXCEED CUSTOMER EXPECTATIONS

with Dynamics 365 Customer Service and Dynamics 365 Field Service

Deliver positive customer experiences – faster. Optimise resources and help technicians be more efficient. Reduce operational costs.
CUSTOMER SERVICE

Earn customers for life

Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalised experiences.

Provide self-service support

Automate self-service with virtual agents and rich knowledge base portals.

Tailor customer engagements

Personalise customer interactions using connected experiences.

Elevate agent effectiveness

Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.

Optimise service operations

Use AI-driven insights and analytics to improve agent and customer experiences.

Deliver proactive service with IoT

Detect and correct problems before your customers even notice with embedded Internet of Things (IoT) signals and alerts.

FIELD SERVICE

Deliver exceptional service

Move from reactive to proactive to predictive service using data insights and connected experiences.

Tailor customer engagements

Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.

Elevate employee effectiveness

Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.

Optimise service operations

Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.

GROW YOUR BUSINESS–FASTER

with Dynamics 365 Finance and Dynamics 365 Business Central

Redefine your traditional global financial management. Automate processes to increase efficiency. Decrease operational expenses and financial complexities.

Finance

Maximise financial visibility and profitability

Enhance your financial decision making

Assess your business health and improve financial controls to drive agility and growth using financial reporting, embedded analytics, and AI-driven insights.

Unify and automate your business processes

Integrate financials into core processes and automate tasks to boost productivity, support evolving business models, and maximise financial performance.

Have a strategic impact and reduce costs

Minimise costs and optimise spending across business geographies with process automation, budget control, and financial planning and analysis.

Decrease global financial complexity and risk

Use the guided, rules-based chart of accounts and no-code configuration service to simplify regulatory reporting, electronic invoicing, and global payments.

Business Central

Run your entire business with a single solution

Increase financial visibility

Accelerate financial close, chart financial performance in real time, and improve forecast accuracy while maintaining compliance and security.

Optimise your supply chain

Maximise profitability with an end-to-end view across operations, purchasing, manufacturing, stock, and warehouse management.

Boost sales and improve service

Manage the sales process from start to finish within Outlook and deliver exceptional service with a connected view of customers and service operations.

Deliver projects on time and under budget

Plan and monitor your projects with real-time metrics on resources, profitability, tasks, and progress.

AUTOMATE YOUR OPERATIONS

with Dynamics 365 Supply Chain Management and Dynamics 365 Business Central

Move from reactive to predictive operations. Automate and simplify your manufacturing and supply chain management. Maximise the life of your assets.

Supply Chain Management

Build a resilient supply chain

Ensure business continuity with agile distribution and manufacturing processes in the cloud and at the edge.

Accelerate time to market and resolve product quality issues

Accelerate innovation and respond quickly to quality issues, changing specifications, and obsolete parts to ensure compliance and mitigate delays.

Innovate with intelligent manufacturing operations

Build agile manufacturing processes at the edge with IoT, mixed reality, and AI, and work with any manufacturing execution system (MES).

Gain planning agility to fulfil customer demand

Predict demand using AI and deliver products on time with priority-based supply planning in near-real time, eliminating stockouts and overstocking.

Maximise asset uptime and longevity

Reduce equipment downtime, improve overall equipment effectiveness (OEE), and maximise longevity by performing proactive maintenance.

Optimise stock and logistics

Improve delivery by using advanced analytics to optimise and automate stock, warehousing, fulfillment, material sourcing, and supply chain.

Business Central

Connect operations across your small or medium-sized business

Ensure business continuity with a cloud solution that connects sales, service, finance, and operations teams to help them adapt faster and deliver results.

Move to cloud faster, with confidence

Adopt new business models faster with flexible deployment, reliability, security, and an adaptable solution that grows with you.

Boost sales and improve customer service

Take better care of customers by managing the entire sales process from within Microsoft Outlook, and deliver better outcomes with connected service operations.

Unlock productivity and business insights

Connect people, processes, and insights to make better decisions faster with embedded guidance, dashboards, and interoperability with Microsoft 365 and Microsoft Teams.

Finish projects on time and under budget

Ensure successful project execution and profitability with planning, resourcing, tracking, costing, billing, accounting, and real-time intelligence.

Increase financial visibility and performance

Accelerate financial close, improve forecasting, and get real-time performance metrics while fostering compliance and security across subsidiaries.

Optimise stock and supply chain management

Deliver products on time and adapt to changing business models with visibility across purchasing, manufacturing, stock, and warehouses.

CREATE SEAMLESS SHOPPING EXPERIENCES

with Dynamics 365 Commerce

Deliver unified, personalised, and seamless buying experiences for customers and partners.

Engage across traditional and emerging channels

Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.

Build loyalty and exceed expectations

See a comprehensive view of your customers or partners on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships.

Get everything to build and run digital commerce

Grow your business with a unified digital commerce solution that scales to meet your needs across business and consumer sales.

Enable AI-driven intelligent commerce

Infuse intelligence across your sales operations with AI capabilities that improve customer and partner experience, drive greater ROI, and optimise business practices.

Modernise retail store and streamline operations

Create personalised and friction-free retail commerce experiences through user-friendly applications powered by robust back-office operations.

ELEVATE YOUR HR

with Dynamics 365 Human Resources

Take the work out of managing your workforce. Streamline and optimise processes. Empower employees and set them up for success. Create a workplace where people and business thrive.

Transform employee experiences

Empower employees to get the information they need—on their own—through easy-to-use self-service HR tools and Microsoft Teams.

Optimise your HR programmes

Simplify and optimise benefits, compensation, leave and absence, certifications and training, and compliance programmes.

Increase organisational agility

Take action and adapt to changes faster with a scalable HR solution that grows with you and can easily connect with existing and partner systems.

Discover workforce insights

Drive better decisions by centralising your workforce data and using embedded analytics to uncover valuable insights.

SALES

CLOSE MORE DEALS

with Dynamics 365 Sales

Insights-based sales acceleration.
Connect sales teams to customers through the channel the customers prefer through Individualised selling at scale.

Win new customers through teamwork

Connect sellers with customers through their preferred communication channels with Microsoft Teams and Dynamics 365 Sales.

Accelerate revenue with AI

Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.

Predict and manage pipelines with confidence

Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.

Improve customer calls through feedback

Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.

MARKETING

INCREASE CUSTOMER DEMAND. ELEVATE CUSTOMER EXPERIENCES

with Dynamics 365 Marketing

Orchestrate personalised journeys across all touchpoints to strengthen relationships and earn loyalty.

Engage customers in real time

Design, predict, and deliver content through the right channels in the moment of interaction for personalised customer journeys.

Win customers and earn loyalty faster

Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.

Personalise customer experiences with AI

Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.

Build customer trust with a unified, adaptable platform

Use built-in features to help with compliance requirements and protect customer data. Easily customise and connect with tools you already use.

SERVICE

EXCEED CUSTOMER EXPECTATIONS

with Dynamics 365 Customer Service and Dynamics 365 Field Service

Deliver positive customer experiences – faster. Optimise resources and help technicians be more efficient. Reduce operational costs.
CUSTOMER SERVICE

Earn customers for life

Build brand affinity and customer loyalty with Dynamics 365 Customer Service. Empower your teams with the streamlined data and unified technology they need to deliver seamless, personalised experiences.

Provide self-service support

Automate self-service with virtual agents and rich knowledge base portals.

Tailor customer engagements

Personalise customer interactions using connected experiences.

Elevate agent effectiveness

Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.

Optimise service operations

Use AI-driven insights and analytics to improve agent and customer experiences.

Deliver proactive service with IoT

Detect and correct problems before your customers even notice with embedded Internet of Things (IoT) signals and alerts.

FIELD SERVICE

Deliver exceptional service

Move from reactive to proactive to predictive service using data insights and connected experiences.

Tailor customer engagements

Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.

Elevate employee effectiveness

Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.

Optimise service operations

Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.

FINANCE

GROW YOUR BUSINESS–FASTER

with Dynamics 365 Finance and Dynamics 365 Business Central

Redefine your traditional global financial management. Automate processes to increase efficiency. Decrease operational expenses and financial complexities.

Finance

Maximise financial visibility and profitability

Enhance your financial decision making

Assess your business health and improve financial controls to drive agility and growth using financial reporting, embedded analytics, and AI-driven insights.

Unify and automate your business processes

Integrate financials into core processes and automate tasks to boost productivity, support evolving business models, and maximise financial performance.

Have a strategic impact and reduce costs

Minimise costs and optimise spending across business geographies with process automation, budget control, and financial planning and analysis.

Decrease global financial complexity and risk

Use the guided, rules-based chart of accounts and no-code configuration service to simplify regulatory reporting, electronic invoicing, and global payments.

Business Central

Run your entire business with a single solution

Increase financial visibility

Accelerate financial close, chart financial performance in real time, and improve forecast accuracy while maintaining compliance and security.

Optimise your supply chain

Maximise profitability with an end-to-end view across operations, purchasing, manufacturing, stock, and warehouse management.

Boost sales and improve service

Manage the sales process from start to finish within Outlook and deliver exceptional service with a connected view of customers and service operations.

Deliver projects on time and under budget

Plan and monitor your projects with real-time metrics on resources, profitability, tasks, and progress.

OPERATIONS

AUTOMATE YOUR OPERATIONS

with Dynamics 365 Supply Chain Management and Dynamics 365 Business Central

Move from reactive to predictive operations. Automate and simplify your manufacturing and supply chain management. Maximise the life of your assets.

Supply Chain Management

Build a resilient supply chain

Ensure business continuity with agile distribution and manufacturing processes in the cloud and at the edge.

Accelerate time to market and resolve product quality issues

Accelerate innovation and respond quickly to quality issues, changing specifications, and obsolete parts to ensure compliance and mitigate delays.

Innovate with intelligent manufacturing operations

Build agile manufacturing processes at the edge with IoT, mixed reality, and AI, and work with any manufacturing execution system (MES).

Gain planning agility to fulfil customer demand

Predict demand using AI and deliver products on time with priority-based supply planning in near-real time, eliminating stockouts and overstocking.

Maximise asset uptime and longevity

Reduce equipment downtime, improve overall equipment effectiveness (OEE), and maximise longevity by performing proactive maintenance.

Optimise stock and logistics

Improve delivery by using advanced analytics to optimise and automate stock, warehousing, fulfillment, material sourcing, and supply chain.

Business Central

Connect operations across your small or medium-sized business

Ensure business continuity with a cloud solution that connects sales, service, finance, and operations teams to help them adapt faster and deliver results.

Move to cloud faster, with confidence

Adopt new business models faster with flexible deployment, reliability, security, and an adaptable solution that grows with you.

Boost sales and improve customer service

Take better care of customers by managing the entire sales process from within Microsoft Outlook, and deliver better outcomes with connected service operations.

Unlock productivity and business insights

Connect people, processes, and insights to make better decisions faster with embedded guidance, dashboards, and interoperability with Microsoft 365 and Microsoft Teams.

Finish projects on time and under budget

Ensure successful project execution and profitability with planning, resourcing, tracking, costing, billing, accounting, and real-time intelligence.

Increase financial visibility and performance

Accelerate financial close, improve forecasting, and get real-time performance metrics while fostering compliance and security across subsidiaries.

Optimise stock and supply chain management

Deliver products on time and adapt to changing business models with visibility across purchasing, manufacturing, stock, and warehouses.

COMMERCE

CREATE SEAMLESS SHOPPING EXPERIENCES

with Dynamics 365 Commerce

Deliver unified, personalised, and seamless buying experiences for customers and partners.

Engage across traditional and emerging channels

Give your customers or partners the option to purchase when, how, and where they want—on any device—by delivering a frictionless and consistent engagement across online and offline channels.

Build loyalty and exceed expectations

See a comprehensive view of your customers or partners on a unified commerce platform, respond to their needs across engagements, and foster lasting relationships.

Get everything to build and run digital commerce

Grow your business with a unified digital commerce solution that scales to meet your needs across business and consumer sales.

Enable AI-driven intelligent commerce

Infuse intelligence across your sales operations with AI capabilities that improve customer and partner experience, drive greater ROI, and optimise business practices.

Modernise retail store and streamline operations

Create personalised and friction-free retail commerce experiences through user-friendly applications powered by robust back-office operations.

HR

ELEVATE YOUR HR

with Dynamics 365 Human Resources

Take the work out of managing your workforce. Streamline and optimise processes. Empower employees and set them up for success. Create a workplace where people and business thrive.

Transform employee experiences

Empower employees to get the information they need—on their own—through easy-to-use self-service HR tools and Microsoft Teams.

Optimise your HR programmes

Simplify and optimise benefits, compensation, leave and absence, certifications and training, and compliance programmes.

Increase organisational agility

Take action and adapt to changes faster with a scalable HR solution that grows with you and can easily connect with existing and partner systems.

Discover workforce insights

Drive better decisions by centralising your workforce data and using embedded analytics to uncover valuable insights.

Accelerate Success With The Connected Business Cloud

Choose one, some, or all. Dynamics 365 applications work seamlessly together for a comprehensive solution that runs your entire business—including sales, marketing, service, operations, and commerce. You’ll get a 360-degree view of your organisation to uncover the real-time insights that bring better results.

Leverage from the power of Microsoft to maximise opportunities to engage with customers, and optimise operations.

illuminance Solutions is a Microsoft Gold Partner and have an award winning team made up of numerous Microsoft Certified Professionals. illuminance’s depth of talent and experience in Microsoft applications enables our clients to benefit from Microsoft-enabled business improvements as effectively and as efficiently as possible.

illuminance work closely with its clients to deliver tailored business solutions using Microsoft Dynamics 365 and associated products.

Modular applications – designed for specific processes and business types enable users to solve specific business problems, and can be “mixed and matched” to seamlessly connect with each other to improve productivity and day-to-day activities.

illuminance have also developed a number of in-house solutions and developer tools that we implement, where appropriate, to enable clients to obtain maximum benefit from Microsoft platforms.

illuminance Solutions is a Microsoft Gold Partner and a 2019 Microsoft Global Partner of the Year: Partner for Social Impact.

How can we help?

If you have some questions or would like to get a quote, please get in touch!

Send this to a friend