As 2025 comes to a close, we reflect on a year filled with meaningful progress. Strengthening our internal capabilities, supporting our clients, and contributing to the communities around us. Here are the highlights that shaped our year.
Key Achievements
Achieving ISO 27001:2022 Certification
One of our proudest achievements of 2025 was securing the ISO 27001:2022 certification, reinforcing our commitment to world-class security and risk management. This milestone demonstrates our dedication to safeguarding client data and maintaining the highest operational standards.
Modernising Our Hiring Process
We modernised our hiring process by rolling out a new Application Tracking System (ATS) and integrating it with our website, making the entire experience smarter and more connected. Candidates now receive real-time updates, enjoy a simpler and faster application flow, and sign contracts with e-signatures confidentially , helping us attract the right people while maintaining a people-first culture.
Streamlining Our Product Team’s Workflows
This year, we focused heavily on improving efficiency and delivery speed across our product team. By adopting agile ceremonies, we established clearer workflows and faster iteration cycles that improved predictability and delivery outcomes. We also facilitated more workshops, both internally and with our clients to improve requirement clarity, and reduce rework. Together, these improvements have resulted in a product team that collaborates more effectively, responds to change quickly, and delivers high-quality outcomes with greater consistency.
Product Expansion & Innovation
2025 has been a transformative year for our product landscape as we continued to enhance our solutions with purpose, intelligence and stronger customer experience at the core.
Expanding our reach through new client partnerships
We also welcomed new client partnerships this year, strengthening our footprint and enabling us to support more organisations across Australia. These collaborations highlight the trust placed in our solutions and the tangible value our teams continue to deliver.
Introducing our new Customer Support Portal
We are excited to launch our new Customer Support Portal, a centralised space where clients can log issues, request assistance and track updates in real time. This portal reflects our ongoing commitment to transparency, responsiveness and ensuring our customers feel supported every step of the way.
AI-enhanced AvantCare and CTMS
Both AvantCare and CTMS received significant AI upgrades this year. These enhancements enable smarter automation, improved decision-making and more intuitive user experiences, helping our clients deliver services more efficiently and with greater impact.
Events, Awards & Recognitions
Empowering Seniors Through Scam Awareness
Together with the City of Rockingham, we co-hosted a community event focused on helping seniors recognise and avoid online scams. This initiative reinforced our commitment to digital literacy and community education.
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CEO Recognition — Paul Harris Fellow Award
Our CEO, Nilesh Makwana, received the distinguished Paul Harris Fellow Recognition from Perth Rotary; A testament to his leadership, community service, and contribution to positive social impact.
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Supporting Partner of Diwali Celebration 2025
We were proud to support the Western Australian State Diwali Celebration 2025, and even prouder that illuminance Solutions was formally recognised by Premier Hon Roger Cook with a Special Recognition of Appreciation. This honour highlights our continued commitment to multicultural communities, social impact initiatives, and building a more inclusive Western Australia.
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Platinum Partner of West Tech Assemblage 2025
As the platinum partner of West Tech Assemblage 2025, we proudly contributed to one of WA’s leading technology forums, fostering conversations around innovation, digital transformation, and the future of tech in our region.
Read MoreTeam & Culture Milestones
Continuing Our Commitment to Diversity & Inclusion
Diversity & Inclusion remains at the heart of who we are. This year, we strengthened our multicultural workforce by hiring team members from diverse backgrounds and with different visa statuses.
Moreover, we proudly supported the next generation of professionals by offering impactful internship opportunities to university students.
Celebrating Culture & Togetherness
From Diwali celebrations to multicultural lunches, we embraced traditions from around the world.
We’ll also end the year in style with a fancy cruise dinner to celebrate our team’s achievements and hard work.
A Growing, Diverse Team
We grew from 22 to 40 team members this year. A milestone that reflects our business expansion and the continued trust of our clients.
Looking Ahead to 2026
As we step into a new year, our focus remains clear:
“We will continue supporting our customers with excellence while deepening our commitment to the community. Through innovation, collaboration, and a growing team, we aim to create more impact — both within our industry and across the communities we serve.”
Thank You
To our clients, partners, and team members. Thank you for being part of our journey in 2025.
We look forward to achieving even more together in 2026.
How can we help?
If you have some questions or would like to get a quote, please get in touch!