CASE STUDY

Banjima Native Title Aboriginal Corporation

Better governance, transparency, better community outcome

Illuminance Solutions

As a young organisation, Banjima Native Title Aboriginal Corporation (BNTAC) was appointed to help the Banjima people in the achievement of their goals by becoming the central point of contact to support the needs of members and the broader community. The Banjima people are a proud identity focused on a strong culture and resolute on a future of self-determination and community unity.  BNTAC reflects this culture and strives to provide the systems and effective governance which facilitates the members goals and aspirations.

Previously, BNTAC had relied on a third-party trustee to manage the funds and funding applications of the Corporation. This caused various challenges and limitations such as:

  • Less insight and control over the daily operations. This led to an increase in duplication, data handling and cost of operations;
  • BNTAC became aware that in order to improve and broaden services, a certain level of digital literacy and general computer skills was required;
  • BNTAC acknowledged dependency on the third-party trustee and realised the requirement for independence in order to facilitate growth.

As a consequence, it became apparent that the future success of the Corporation was somewhat reliant on the need to develop systems, processes and procedures which were more effective and efficient and which would assist with further growth of membership, activities and the organisation itself.

With the brief to enable BNTAC to provide independent services to the Banjima people, Illuminance Solutions designed a system that managed membership and delivered a well-defined process, providing services with the care and due diligence befitting of the organisation. Illuminance was a good fit for BNTAC as they had experience in working within the sector and valued the use of technology with empathy to drive social improvement within the community.

The system solution centres on Dynamics 365 Customer Engagement and the Common Data Model, drawing on support from other Microsoft Cloud Platform components such as the Office 365 suite, Power BI and Microsoft Azure. This holistic solution was designed to help Indigenous Corporations self-manage member services with the flexibility to address nuanced cultural differences between language groups.

Illuminance Solutions was able to leverage out-of-the-box systems and non-profit licensing and sponsorship provided by Microsoft to provide an effective and affordable solution with the following functionality:

  • Microsoft Dynamics 365 Customer Engagement to provide:
    • Constituent management;
    • Funds management;
    • Fund application management;
    • Advocacy and support management;
    • Member communication tracking via email and SMS.
  • Contextual document storage using Microsoft SharePoint integration with Dynamics 365 Customer Engagement.
  • Member portal for beneficiaries to submittrack progress and archive fund applications, as well as other self-service facilities built on Microsoft Dynamics 365 Portals.
  • Bird’s eye view dashboards and reports to drill down into the details of fund distribution and other operational statistics using Microsoft Power BI.
  • Reliable integration into 3rd party services, including financial systems and SMS gateways, using easy to maintain server-less resources on the Microsoft Azure platform.

The Dynamics 365 Customer Engagement solution provides the BNTAC’s member services team the information they need to carry out their daily responsibilities and tasks in a more efficient manner. The Dynamics 365 Portals member portal acts as the community-facing tool for members to access BNTAC’s information and services at any time on any device. This leverages the standard responsive nature on mobile devices, broadening the communication options available to members.

Power BI dashboards and reports enable the management and board members to make better decision and trust that they are meeting compliance needs, with up to date data that is easy to interpret and understand through meaningful visualisations. The visual representations help elders of the community better understand the fund distribution to members and ensure that the process remains fair.

BNTAC has taken significant steps in their journey to be a “one-stop-shop” for the Banjima People. The systems and processes implemented have contributed to a higher level of independence as well as the confidence to continue forward in a positive manner. BNTAC’s strong vision and purpose to make a difference within the community with the effective use of technology is reflected in the realisation of tangible results. Illuminance Solutions is very proud to have been involved with this project and is appreciative of being included in the journey and of the cultural learnings gained.

Testimonial

In 2018 BNTAC and Illuminance Solutions embarked on a journey together to improve our processes, achieve compliancy and most important of all to improve our level of service to the Banjima people. We worked in collaboration to establish and improve our processes and with the industry knowledge and experience Illuminance possess they came up with a comprehensive solution.  

After the implementation of Aboriginal Trust Management System built on Microsoft Dynamics 365 platform, we have found that the level of service we provide to the Banjima people has risen leaps and bounds.  

We look forward to continuing this synergistic partnership with Illuminance as we hope to further refine our system with the continuing goal of providing the best service possible to the Banjima people. 

Matthew Maxted

Member Services Manager

Banjima Native Title Aboriginal Corporation

ATMS is a registered product and solution developed by Illuminance Solutions, a Microsoft Gold Partner in collaboration with Australian Indigenous organisations and foundations to answer to their unique challenges.

For more information, visit the ATMS web page or contact us directly by clicking the “contact us” button below.

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