A CASE STUDY BY MICROSOFT
Civic Disability Services transforms with accessible cloud
Published by Microsoft News Center 11 June 2021. Read the original case study here.
Civic Disability Services has deployed AvantCare by illuminance Solutions, a Microsoft Dynamics 365 and Power Platform based central information system designed specifically for National Disability Insurance Scheme (NDIS) providers, to streamline data access and automate key processes.
Allowing Civic’s valued team of disability and aged care support workers to spend more time with clients and less time with computers, the transformation has already chalked up $400,000 in labour savings.
Replacing Civic’s previous infrastructure, which comprised disparate systems, AvantCare by illuminance Solutions provides anywhere-, anytime-access to authorised users, offering a single view of the customer to all Civic staff – whether delivering support, onboarding new clients into service, or creating invoices.
Already acknowledged as one of the sector’s leading innovators, the modernisation catapults Civic Disability Services further forward by automating and accelerating much of Civic’s reporting requirements, and is designed with agility in mind to accommodate any changes to the NDIS pricing framework or processes, driving compliance. AvantCare by illuminance Solutions integrates through APIs with the NDIS’ core systems ensuring Civic Disability Services, its staff and clients, always have access to the most current information.
“Our focus on technology is about supporting our staff and clients to achieve a better relationship, which ultimately drives better outcomes for our clients.”
Annie Doyle, CEO – Civic Disability Services
THE AVANTCARE SOLUTION
AvantCare by illuminance Solutions simplifies data access – it puts the information in the hands of the people who need it.
“AvantCare is a secure, scalable cloud-based system that all our staff can access regardless of their location. It simplifies access to data, streamlines reporting and promotes compliance – without ever losing sight of our ultimate goal, which is to support people with disabilities and their families to live their best lives.”
The platform also benefits from accessibility features which are baked into Microsoft based cloud solutions.
AvantCare was developed by multi award winning illuminance Solutions, which holds a global Microsoft Partner for Social Impact Award.
Nilesh Makwana, Chief Executive Officer, illuminance Solutions, explained that AvantCare by illuminance Solutions manages the entire relationship with clients – from initial enquiry to service delivery. Incident and complaint management is integrated to ensure a full 360-degree view of each client. “Annie’s decisive and visionary leadership along with the team behind change management has led to great success and adoption of Microsoft technology.”
“With this investment in a single, Microsoft based platform, Civic has already seen a reduction in labour cost of $400,000 per annum, streamlined data administration and invoice management, as well as efficient access to client information to a time-poor, mobile workforce.”
Civic is on track to roll out remote, mobile access to the platform, promising further data accuracy, enhanced case note tracking as well as client outcome reporting and incident management. Live access to complex reporting will also support enhanced decision making.
Rachel Bondi, Chief Partner Officer Microsoft Australia said; “The exceptional work that illuminance Solutions undertakes has already been recognised as global best practice within the Microsoft partner ecosystem.”
“Civic Disability Services provides further evidence of how streamlined modern platforms can transform the way organisations operate, and the impact they can have on people’s lives. Microsoft is proud to play a role in this critically important endeavour.”
With this investment in a single, Microsoft based platform, Civic has already seen a huge reduction in labour cost and improved staff access to client information (Source; Civic Disability Services)
The solution has allowed staff to spend more meaningful time with clients. (Source: Civic Disability Services.)
Civic Disability Services is a not-for-profit organisation supporting people with disability, delivering quality services and supports to customers and families – giving them every opportunity to lead the lives they want.
“Annie’s decisive and visionary leadership along with the team behind change management has led to great success and adoption of Microsoft technology.”
Nilesh Makwana, CEO – illuminance Solutions
“The exceptional work that Illuminance Solutions undertakes has already been recognised as global best practice within the Microsoft partner ecosystem.”
Rachel Bondi, Chief Partner Officer – Microsoft Australia
AvantCare is an integrated client and services information management platform built on Microsoft technology for care providers in the disability and aged care sectors. The platform facilitates client-centric business processes and at the same time, stays agile to support business objectives – offering client-centric service and supports both individualised funding and block funding, including;
- National Disability Insurance Scheme (NDIS)
- Supported Independent Living (SIL) in NDIS
- Commonwealth Home Support Programme (CHSP)
- state-based funding; and
- co-contribution in addition to other funding sources.
- Simplified client on-boarding;
- Client and goal management;
- Manage client documentation;
- Medical and health condition recording;
- Rostering and scheduling efficiency;
- Administration simplification;
- Invoice automation;
- Transparency improvement in funding;
- Incident and complaints management;
- Workforce onboarding and development acceleration.
illuminance Solutions is a Microsoft Gold Partner and a 2019 Microsoft Global Partner of the Year: Partner for Social Impact.
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