CASE STUDY

Robe River Kuruma Aboriginal Corporation

Using Microsoft technology tools and processes to establish a solid foundation towards community wellbeing and cultural identity now and for future generations

Illuminance Solutions

The Robe River Kuruma (RRK) people have traditional rights to an area of approximately 15,800 km2 in Western Australia’s Pilbara region, with 10,000 km2 covered by native title determination. The Robe River has long been considered the lifeblood of the RRK people and is central to their identity. The RRK people’s understanding of their identity and place in the world, and that of the river, cannot be separated.

Robe River Kuruma Aboriginal Corporation (RRKAC), established in 2013, is the registered native title body corporate for the RRK People. RRKAC has a pivotal role in progressing the broader interests of over 320 RRK people and in representing them in their dealings with government and the private sector. In addition, RRKAC monitors and implements obligations under the RRK people’s various participation agreements, provides services that protect and preserve RRK cultural heritage, and utilises charitable trust funds to deliver programs for the betterment of the RRK people.

RRKAC delivers services and programs that:

  • Preserve, protect and promote RRK’s cultural heritage and Native Title interests
  • Link members to personal and financial support that alleviates hardship
  • Build the capacity for members to be independent
  • Connect RRK peoples’ with information and each other
  • Ensure the corporation’s activity is compliant with various agreements and legislation.

In order to comply with the Corporations (Aboriginal and Torres Strait Islander) Act 2006, RRKAC is required to exhibit strong governance, be fair and transparent, and report to the Office of the Registrar of Indigenous Corporations (ORIC).

When the collaboration between RRKAC and Illuminance Solutions began, the corporation was reliant on a third party for fund administration and application management. There were challenges and restrictions around the process, including:

  • Restricted access to member and fund information
  • Higher administration cost
  • Dependency on a third-party provider for member services
  • Duplication of data entry and tasks.

RRKAC was able to adopt Illuminance Solutions’ holistic system, ATMS (Aboriginal Trust Management System), to rapidly address those challenges. The systems core is built on Microsoft Dynamics 365 Customer Engagement and the Common Data Model, drawing on support from other Microsoft Cloud Platform components such as the Office 365 suite, SharePoint and Microsoft Azure.

Since implementation, RRKAC has been able to achieve their goal of becoming independent and helping the RRK People in a more efficient manner.

Testimonial

“Among others, the fundamental core service that RRKAC provide the Robe River Kuruma people is to utilise trust funds to deliver programs for their betterment. Aligned under the same goal, RRKAC and Illuminance Solutions formed a partnership to further refine the processes already in place around member services with ATMS as the enabler.

RRKAC realises the impact of streamlining the processes through ATMS will benefit the RRK people. We look forward to continuing the partnership with Illuminance to further improve our system with the goal of serving the RRK people at the forefront.”

Brooke St. James

Member Services and Operations Manager

Robe River Kuruma Aboriginal Corporation

ATMS is a registered product and solution developed by Illuminance Solutions, a Microsoft Gold Partner in collaboration with Western Australian Indigenous organisations and foundations to answer to their unique challenges.

For more information, visit the ATMS web page or contact us directly by clicking the “contact us” button below.

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