Communication between stakeholders is key to adapting to the NDIS environment. Some key stakeholders that you should build strong relationships with include: Clients and families. Develop a time-framed communication plan for building and strengthening relationships with current customers. This change should be gradual – when the NDIS is implemented, customers shouldn’t think that you … Continued
On 2 November, Microsoft announce Microsoft Teams – a new chat-based tool for Office 365. Intended as a collaboration tool, it brings together people, conversations and content. “At Microsoft we aim to empower every person and organization with the technology to be more productive as individuals and in groups,” said Satya Nadella, CEO, Microsoft. … Continued
On 31 October 2016, our Business Manager, Nilesh Makwana and ICT scholarship winner, Kim Seng Chiu attended the ACS Foundation Scholarship Presentation held at Perth’s Parliament House. Nilesh, on behalf of illuminance Solutions, was awarded with a Certificate of Recognition as a donor to the ACS Foundation’s Scholarship Programme, which was established by the Australian Computer Society to provide … Continued
Microsoft Dynamics 365 is the new intelligent business application in the cloud. Designed to be personalised to your business, it is a purpose-built application to manage functions such as Sales, Customer Service, Field Service, Operations, Marketing, Project Service Automation and Financials. Dynamics 365 has evolved from the existing Microsoft CRM and ERP cloud solutions, by … Continued
With the introduction of the NDIS, providers are forced to review the services they provide to ensure they will be sustainable. We have identified three tips to help you through this process: Naming services NDIS provides individual care plans that cover a range of services types. Necessary services are identified when creating this plan. … Continued
WAFIC is the peak industry body representing the commercial fishing, pearling, and aquaculture industries in Western Australia. After almost 50 years of operations, WAFIC found that they had a mismatch of data resulting from multiple sources of data input over the years. They engaged illuminance with the goal of increasing engagement within the sector and … Continued
Australian healthcare is a multifaceted landscape, which can be difficult for people to navigate. This article aims to identify four complexities within the system. This is important for patients, providers, and those seeking to make a tangible difference to the way we engage with healthcare. As IT Consultants, this has been important for us to … Continued
The NDIS presents a new set of challenges for providers. These challenges are primarily in the funding scheme. Under the NDIS, providers will receive payments for the services they provide, after they provide it; similar to the system used for many healthcare providers. However, for services that have historically received their payments in bulk before … Continued
illuminance is proud to announce our partnership with ImagineCare to bring telehealth monitoring to Australia. ImagineCare is a customer-focused, proactive, mobile health solution aimed at changing how we manage chronic disease and overall health. ImagineCare goes beyond a mobile health app that many of us are so accustomed to – such as calorie counters, sleep … Continued