illuminance is proud to announce that Vincent Lam, our Principal Consultant, is presenting for the ACS Enterprise Architecture Special Interest Group on Wednesday, May 4. Vincent will use case studies from his work with illuminance to demonstrate practically the role of human factors of enterprise architecture in the Small and Medium Enterprise (SME) environment. Vincent’s … Continued
Today’s digital economy has entered the mobile revolution. Workplaces require employees to use a range of devices, averaging 3 devices in daily routine. This demand for mobile technology I expected to increase, with mobile phone sales reaching 2.1 billion units by 2019 (Gartner Inc., 2015). With the increase in demand for mobile technology, organisations are … Continued
illuminance Solutions is proud to have been awarded entry into the Lotterywest Register of Consultants. The Register is designed to help their grants customers find consultancy support best suited to their project, and identifies consultants who have provided services to community organisations or local government authorities in a range of areas. Lotterywest suggests businesses engage … Continued
illuminance Solutions is proud to have been awarded entry into the WA State Government Finance Department ICT Services Procurement panel (CUAICTS2015) from 2016-2018. This enables government buyers to procure services from our qualified and experienced team. illuminance have met all the criteria for acceptance, including mature business processes, qualified and experienced staff, checked reference customers, … Continued
My Takeaway Messages from the Microsoft Australia Partner Conference 2015 2015 This was my first year attending Microsoft Australia Partner Conference (APC). As a newbie, I had no idea what to expect. I spent three days in Gold Coast and all of my colleagues thought I was on holiday – I have to prove them … Continued
If you’re trying to justify an investment in a new customer relationship management (CRM) solution, or even if you’re looking to replace an existing solution, there are several considerations before taking your proposal to the next level for approval. Weighing these considerations ahead of time helps prepare you for any questions that might derail your … Continued
What is CRM? Simply put, CRM is putting your customer at the heart of your business. Today it is more important than ever to build better relationships with your customers. Customers now talk to 130+ people at a time through social media. They have a megaphone, making it easier for positive and negative messages to … Continued
