The National Disability Insurance Scheme (NDIS) is a funding approach for people with disability to receive support. Under the NDIS, individuals with a disability have individualised funding plans based on the services they require. The individual then has the choice to decide which service provider they will use to obtain that service. The NDIS … Continued
Change management is needed not only when new software is introduced, but also when new business processes are implemented. Increase urgency People need inspiration to change. The objectives of the project should be shared with the employees. This shouldn’t just be a stock standard statement, but should come from department leaders that can … Continued
For a copy of the complete presentation on the human factors of enterprise architecture, click the following link: Human element of Enterprise architect in SME.
1. Communication failure Communication failure occurs when employees are not aware that change is occurring or about to occur. It may be that management has decided to undertake a project, but not told the people that use the software that it will change. As a result, when they are asked to change they have … Continued
Change management is needed not only when new software is introduced, but also when new business processes are implemented. Increase urgency People need inspiration to change. The objectives of the project should be shared with the employees. This shouldn’t just be a stock standard statement, but should come from department leaders that can … Continued
After expectations have been identified, they need to be recorded and competing interests identified. 1. Facilitate conflict resolution You may become a mediator in the conflict resolution process. This involves talking to both sides to find out what they want and why – this is important because they may want something that could … Continued
Expectation management aims to alter another individuals expectations about the project. Some tools to alter expectations include: 1. Education This covers system capabilities and limitations, staff (e.g. developer) capabilities, and project rollout information (stages, speed, etc.). 2. Framing Everything is about perspective. The way information is phrased changes the reaction to it. An … Continued
Expectations are the result we hope to achieve from something. They develop through: Sales Education Past experiences Personal needs The best way to identify expectations is simply to ask a lot of questions and actively listen. Actively listening means taking in what they say, and rewording it to clarify you have heard correctly. A … Continued
Stakeholder management involves establishing and maintaining support from stakeholders throughout a project or change within an organisation. Why is this important? Stakeholder management helps to keep clients feel informed and happy, can ensure project requirements are aligned, and minimise scope creep. Stakeholder management essentially involves maintaining relationships through communicating with stakeholders, and navigating issues if … Continued
Stakeholder identification involves identifying who the stakeholders are, the level of influence they have, and developing a communication plan. Stakeholders are those who may be affected by or have an effect on a project. This includes those that will use the solution, those responsible for the solution (e.g. management, IT department leader), or company decision … Continued
