Multiple Sclerosis WA (MSWA) decided to explore options with regards to improving their clients’ experiences and outcomes, and find ways to meet changing client expectations. They also needed to ensure the organisation’s processes and systems were robust enough to sustain core business capabilities and flexible enough to address market changes and collaborated with illuminanace on a sustainable solution.
illuminance Solutions upgraded MBA WA’s CRM system, enabling more efficient member management. The initial stage involved a Discovery & Definitions workshop that reviewed and analysed MBA WA’s current processes, identified priorities and requirements of the business areas, incl. membership services.
Identifying that the current Stakeholder Management System required review, options for improvements to the system were identified and the Department undertook a business analysis to provide stakeholders, the project team and the customer project team with an overview, which included business process workshops to document and model the future-state…
More than 400 people have found work through the program since it commenced, while more than 800 people have entered training programs. The program has since been extended, with an additional offices established in South Australia. illuminance Solutions was engaged to conduct a business analysis and design a data framework using Microsoft Dynamics CRM.
The Western Australian Fishing Industry Council (WAFIC), a Western Australian industry body, engaged illuminance Solutions to analyse business processes and current software with a view to recommending areas where improvements could be made. A means of enabling a centralised source of data storage was recommended and software was designed and installed to meet WAFIC’s requirements.
illuminance Solutions worked with SBDC to analyse their current business processes and identify any gaps and areas for improvement.The analysis was also conducted to determine how SBDC could use their CRM to support event management and other functional areas of the business. It was also understood that migration to an upgraded version of CRM would need to occur.
Illuminance Solutions is a dynamic, challenging and client-focused work environment. As Project Coordinator, your primary focus will be to work with senior management to develop and foster a culture that aligns with our organisation’s core values. You will also work in collaboration with project teams to ensure the successful, accurate and timely delivery of projects within the allocated budget.
You will need to interact directly with clients to understand their requests, requirements and any concerns, and prioritise requests and delivery outcomes with assistance from delivery team. You will be working with motivated and driven delivery team to deliver complex business solutions. The environment is dynamic and challenging and client-focused.
