The first aspect of the project rollout was to update the CRM system currently in place. This was done because the Diocese wanted a system that could integrate with their website, that’s functionality aligned with changing business processes, and had an extended software warranty. illuminance have served the Diocese for two projects.
Category: Case Study
MWAC’s goal is to grow as a corporation and offer better services to their members with effective practices, systems and processes in place. With the vision of “engaging, empowering and investing” in Wajarri Yamatji Peoples’ future, illuminance Solutions is proud to be a trusted partner in this journey.
RRKAC was outsourcing their funds and fund application management to a third party and after adopting Illuminance Solutions’ holistic system, ATMS (Aboriginal Trust Management System) RRKAC has been able to achieve their goal of becoming independent and helping the RRK People in a more efficient manner.
The organisation Banjima Native Title Aboriginal Corporation (BNTAC) is appointed to help the Banjima People achieve their goals in life by becoming the central point of contact to support the needs of members and the broader community. BNTAC decided to collaborate with illuminance to solve their challenges.
Business Foundations engaged the services of illuminance Solutions to design and implement an updated version of Dynamics Microsoft CRM to cater for their business needs, enabling Business Foundations to consolidate fragmented contact information and build longitudinal data capture requirements. Due to the status of the current CRM system..
WA Police requested that illuminance Solutions present a proposal to facilitate Business Analysis of five Business Units within their Health and Safety Division – including services and processes. This work contributed to the achievement of objectives associated with a number of illness and injury management projects currently being undertaken by WA Police.
Multiple Sclerosis WA (MSWA) decided to explore options with regards to improving their clients’ experiences and outcomes, and find ways to meet changing client expectations. They also needed to ensure the organisation’s processes and systems were robust enough to sustain core business capabilities and flexible enough to address market changes and collaborated with illuminanace on a sustainable solution.
illuminance Solutions upgraded MBA WA’s CRM system, allowing them to become more efficient managing their members. The initial stage involved a Discovery and Definitions workshop that aimed to review and analyse MBA WA’s current processes, identify priorities and investigate the operation and requirements of the business areas, incl. membership services.
Identifying that the current Stakeholder Management System required review, options for improvements to the system were identified and the Department undertook a business analysis to provide stakeholders, the project team and the customer project team with an overview, which included business process workshops to document and model the future-state…
More than 400 people have found work through the program since it commenced, while more than 800 people have entered training programs. The program has since been extended, with an additional offices established in South Australia. illuminance Solutions was engaged to conduct a business analysis and design a data framework using Microsoft Dynamics CRM.