illuminance Solutions upgraded MBA WA’s CRM system, allowing them to become more efficient managing their members. The initial stage involved a Discovery and Definitions workshop that aimed to review and analyse MBA WA’s current processes, identify priorities and investigate the operation and requirements of the business areas, incl. membership services.
Category: Case Study
Identifying that the current Stakeholder Management System required review, options for improvements to the system were identified and the Department undertook a business analysis to provide stakeholders, the project team and the customer project team with an overview, which included business process workshops to document and model the future-state…
More than 400 people have found work through the program since it commenced, while more than 800 people have entered training programs. The program has since been extended, with an additional offices established in South Australia. illuminance Solutions was engaged to conduct a business analysis and design a data framework using Microsoft Dynamics CRM.
The Western Australian Fishing Industry Council (WAFIC), a Western Australian industry body, engaged illuminance Solutions to analyse business processes and current software with a view to recommending areas where improvements could be made. A means of enabling a centralised source of data storage was recommended and software was designed and installed to meet WAFIC’s requirements.
illuminance Solutions worked with SBDC to analyse their current business processes and identify any gaps and areas for improvement.The analysis was also conducted to determine how SBDC could use their CRM to support event management and other functional areas of the business. It was also understood that migration to an upgraded version of CRM would need to occur.